A Service Agreement ensures that your machines always receive the highest attention, which required to operate at an optimal level.
Our Service Area Manager is happy to visit you to discuss your wishes and expectations regarding service, thus compiling a Service Agreement that fits your needs.
Different kind of Service Agreements:
- Technical: Bases upon the agreement made, your site receives a number of visits from our expert engineers. They assess the performance and technical state of your line and carry out small repairs and adjustments. Together with your management, our engineers discuss the improvement potential of your equipment, based on its technical state and performance
- Preventive: An option to include recommended revisions according to the Preventive Maintenance Schedure and required spare parts in the agreement
- Technological: If you would like to focus more on the technology, there is an option to include visits from one of our technologists, whereby the focus lies mainly on the optimization of the production line/machines.
- Combination: Combination of the above supplemented with on-site training.
Our Service Agreements all have a fixed price that covers everything stated in the agreement. In this way, you know what to expect when it comes to making use of our Customer Success Management program.
Engineer visits: In the Service Agreement, there is an option to include regular inspection visits from our service engineers. These visits consist of mechanical alterations, advice on spare parts and minor to extensive repairs of upgraides. Our aim is to have the right engineers in the right place at the right time, wherebu quality is paramount, On occasion our engineers also give some training on the spot when they see things that can be improves immediately through minor alterations or extra knowledge. For example, the engineer can ensure your yield by making changes to the settings of your production line.